A designer piece is a creative platform for self expression. We understand that sometimes an outfit you've purchased may not be what you were looking for.

Whole9Yards maintains a fuss-free, no questions asked return policy. If you are not satisfied with your purchase for any reason, we will gladly accept returns and exchanges on all items postmarked within 30 calendar days of receipt.

Products must be in original condition, with all tags attached. We will not accept returns or exchanges for any items without the original tags, or returned items that are damaged, soiled, worn or washed. Shoes should be returned with the original shoe box, free of damage and postal labels.

Please allow 2 weeks from the estimated arrival of your returned goods for your return or exchange to be processed. We will notify you via email once your return has been processed.

Return by post

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Please mail your return to the address below:

Returns Department
176 Joo CHiat Road #04-01
Singapore (427447)

  • Make sure to include the ‘Returns & Exchanges Form’ enclosed with your original package. Or simply download the form HERE.
  • For international orders, please indicate “Return of Merchandise” on the customs declaration to avoid unnecessary delay.
  • Please retain proof of shipment until we notify you via email of the receipt of your returned goods.

*For domestic orders, this only applies to mails posted using registered mail via Singapore Post.

*For international orders, this only applies to mails posted using Air Parcel via Speedpost.

Refund value and method

Once we have received and inspected your merchandise to satisfy our return conditions, your refund will be processed and issued through your original method of payment within 7 days. Original shipping costs, taxes and import duties (if any) paid by you, are non-refundable.